Remote Customer Service Jobs: 2025 Guide

Companies are realising that answering phone calls, responding to emails, and chatting online are tasks you can do from anywhere in the world with the right software and resources. It allows businesses to employ more agents than a physical office would allow and means customer service can be available around the clock as employees work from different time zones. 

Discover the credentials you need for a remote customer service job at various levels and where to find remote customer service jobs to apply for.

Credentials for landing a remote customer service job

Customer service positions vary in requirements, but generally, these are entry-level positions requiring few qualifications and minimal experience. Below is a rundown of the credentials you need to gain a remote customer service position. 

Skills

When working remotely in customer service, the skills required are the same as if you were working in an office environment, with the addition of working autonomously and managing your own time. Essential skills include:

• Communication

• Problem-solving

• Patience

• Product or service knowledge

• Patience

• Time management

• Active listening 

Experience

Depending on the role level you’re applying for, you may need to demonstrate your experience. For an entry-level role, such as a customer service assistant, you may need to show experience in customer service, such as working in a shop or a contact centre. Companies usually provide training on specific platforms and processes.

Equipment

As a remote customer service agent, you’ll need access to a phone system, computer, high-speed internet, and video conferencing platforms such as Zoom. Employers usually provide essential equipment, but this isn’t always the case. Some companies may provide an allowance for using your equipment. 

Qualifications

Customer service roles vary according to level and range from entry-level to senior level. You’ll need different qualifications for each level:

Entry level

The first level is an entry-level customer service role such as a customer service advisor or representative. For a role such as this, you may not need experience and can land a job out of school or college with GCSEs. You may consider a level 1 or 2 certification in customer service. 

Management level 

A mid-level customer service role, such as a team leader or customer service manager, requires more experience and possibly a higher level of qualifications. You’ll typically need at least three years of experience in a customer service position, and while a degree isn’t essential, it can be beneficial. You may consider an HND in a business subject. 

Specialist roles

Specialist customer service roles are available to those with a high level of experience and skills in a particular field. Examples include quality assurance specialists and customer service trainers. The qualifications needed depend on the role and specialism. 

How to find remote customer service jobs

A quick Google search brings up several sites offering remote customer service jobs, from niche sites to standard job search websites. But job boards aren’t the only way to find a position. 

Search remote working websites.

Several remote working websites list vacancies all over the world. Websites like We Work Remotely list remote jobs, including positions by big companies like Google and Amazon. You may also like to check out Flexjobs, Remote OK, Upwork, or Virtual Vocations. 

Search general job search websites. 

It’s important to consider the standard job search websites, such as Indeed and LinkedIn. These are great starting points that list thousands of remote customer service roles. Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search. 

Ask your current employer.

Are you already working in a customer service position? If so, talk to your manager about making your position remote. Be ready with positive reasons for making the switch, and demonstrate how it can benefit the company. Show that you’ve thought it through and have the necessary equipment to do your job. You can also suggest ways of staying in touch with your team and the systems you need to perform your customer service role remotely. Consider asking your employer to test a hybrid work schedule first. 

Network.

Networking is a great way to connect with the right company, whether for a remote position or an in-person one. Go to networking events, make connections with people in companies you’d like to work for, and make valuable connections on LinkedIn.

Highlight relevant skills on your CV and LinkedIn profile.

Working remotely requires a certain skill set on top of the skills needed for customer service roles. These skills and any previous remote work experience should be prominent on your CV and LinkedIn profile. It’s important to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are essential if you work remotely without a team present.

Benefits of working remotely

Working remotely comes with a number of benefits. Here are four pros of being location-independent.

1. Widens your search area

Working remotely means you no longer have a limited radius for your job search. This widens your search area from local to global and opens up vast possibilities. Companies don’t have to be within commuting distance if you don’t need to visit a physical office, which means you have access to jobs at companies that you never would have if you kept your search local.

2. Allows you to work from home

For many, the biggest attraction of remote work is that you can work from home. People travel the world working from stunning locations, but for the most part, work-from-home customer service jobs allow people to have the flexibility to work from their own homes, giving them more freedom and a sense of comfort.

3. No commute

Not having to commute opens up your job search area, but it saves time and money. A recent energy report by Bionic found that the average commute to work is £19.10, and so even when taking into account the cost of energy when working from home, remote work saves the average worker £9.69 per day [1].

4. Flexibility

For some, remote work can improve employees’ work-life balance, mental health, and well-being. Being able to pick children up from school or nursery, tailoring work hours based on individual needs, and saving time by avoiding the commute, are some potential benefits. Even though some remote customer service roles will dictate a specified schedule to be on the phone or online, much more flexibility is possible with a remote role. 

Prepare for remote customer service jobs

Remote work comes with a number of benefits, and customer service roles are an excellent option if you want to work from home. Depending on your experience level and qualifications, a range of options are available.

Learn to create positive interactions with customers and solve customer problems with the Customer Service Fundamentals Course on Coursera. Develop the skills you need to land a job at your own pace while earning a credential for your CV.