Skills you'll gain: Generative AI, Personalized Service, Customer Service, ChatGPT, Customer Engagement, Customer Insights, Customer Communications Management, Service Improvement, Business Ethics, Natural Language Processing, Operational Efficiency, Machine Learning

Skills you'll gain: Customer Success Management, Customer Data Management, Customer Relationship Management, Consultative Approaches, Customer Retention, Market Analysis, Organizational Structure, Business Relationship Management, Business Modeling, Business Solutions, Active Listening, Technology Solutions, Communication, Presentations

Skills you'll gain: Brand Strategy, Brand Management, Branding, Brand Awareness, Brand Loyalty, Strategic Marketing, Marketing Management, Business Strategy, Plan Execution, Portfolio Management, Value Propositions, Competitive Analysis, Consumer Behaviour, Target Audience, Market Analysis, B2B Sales

Skills you'll gain: HubSpot CRM, Data Visualization, Lead Generation, Customer Relationship Management (CRM) Software, Sales Management, Sales Strategy, Dashboard, Sales Process, Customer Relationship Management, Sales, Data-Driven Decision-Making, Customer Service, Business Reporting, Customer Data Management, Business Analytics, Key Performance Indicators (KPIs), Customer Engagement, Goal Setting, Data Cleansing

Skills you'll gain: Benchmarking, Competitive Analysis, Market Research, Market Dynamics, Business Research, Market Analysis, Report Writing, Business Metrics, Market Intelligence, Business Strategy, Market Opportunities, Market Data, Performance Analysis, Technical Communication, Strategic Decision-Making

Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Contract Review

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Rapport Building, De-escalation Techniques, Communication

Skills you'll gain: Customer Success Management, Customer Analysis, Customer Retention, Customer Engagement, Customer Relationship Management, Customer Insights, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Organizational Change, Value Propositions

Skills you'll gain: Outbound Calls, Workflow Management, Business Process Automation, Customer Service, Customer Relationship Management (CRM) Software, Setting Appointments, Automation, Artificial Intelligence, Systems Integration, System Configuration

Skills you'll gain: Marketing, Marketing Channel, Marketing Strategies, Digital Marketing, Promotional Strategies, Digital Transformation, Product Development, Business-To-Consumer, Consumer Behaviour, New Product Development, E-Commerce, Price Negotiation, Innovation

Skills you'll gain: Strategic Planning, Corporate Strategy, Financial Analysis, Strategic Thinking, Business Strategy, Financial Management, Corporate Finance, Strategic Decision-Making, Performance Measurement, Performance Analysis, Key Performance Indicators (KPIs), Business Valuation

Skills you'll gain: Strategic Thinking, Business Strategy, Strategic Decision-Making, Competitive Analysis, Organizational Strategy, Decision Making, Corporate Strategy, Market Analysis, Analysis, Competitive Intelligence, Benchmarking, Company, Product, and Service Knowledge, Continuous Monitoring, Market Dynamics